Office Policies & Procedures

We strive to minimize antibiotic overuse by educating families on proper use and adhering to evidence-based guidelines for responsible prescribing. Since many illnesses are viral and don't require antibiotics, our pediatricians explain alternative treatments and emphasize the importance of natural healing when appropriate.

Furthermore, we avoid prescribing antibiotics over the phone, as we believe in conducting proper assessments before doing so. Antibiotics are prescribed only when necessary and appropriate, ensuring patient well-being while mitigating the risks of antibiotic resistance and unnecessary side effects.

We respect everyone's time and kindly ask that you arrive 5 minutes early for your appointment. While we understand delays happen, late arrivals may need to reschedule to keep us on schedule. 

Missed or canceled appointments without 24-hour notice may incur a fee, as they impact our clinicians, staff, and other patients.

• All the payments are due at the time of service.
• If you have a newborn and insurance is still pending, it is important for you to request a letter from your insurance that your child will be covered under your policy, otherwise you will be considered as SELF-PAY. Payment for the visit will be collected on the day of visit.
• We accept Cash, MasterCard, Visa, American Express, Discover and debit cards; we do not accept personal checks. 
• If you're using our cash pay program, you must pay before seeing our providers.
• The parent or guardian of the child will be responsible for the payment.
• Since we do not intervene between divorced parents or in the matter of custody issues, all the reimbursements will be issued between parents or guardians.
• If you want to cancel your appointment, it must be cancelled within 24 hours of the scheduled time to avoid a No Show Fee of $35.00.
• Expect to receive a courtesy call or text reminder from us the day before your appointment.
• All pending payments must be cleared before scheduling your next appointment.
• Since the account balances that exceed 90 days are sent to an outside collection agency, you'll be responsible for all collection and legal fees that are accrued by the outside agency. This payment has to be cleared before any future appointments.

Our practice values efficiency by utilizing technology. We encourage you to visit our website, register for our patient portal, and use automated reminders for appointments and routine care or immunizations when available.

The health and well-being of your children are our top priorities. We firmly support the expert guidance and recommendations provided by leading health authorities, including the American Academy of Pediatrics (AAP), the Centers for Disease Control and Prevention (CDC), and the Advisory Committee on Immunization Practices (ACIP). As such, our vaccine policy aligns with the evidence-based immunization schedule developed by these organizations.

We believe:

• Vaccines save lives. Immunizations have been proven to prevent serious illnesses, reduce the spread of contagious diseases, and protect vulnerable populations.
• Vaccines are safe. Extensive research and rigorous safety standards ensure that vaccines are both effective and secure for children and young adults.
• Vaccines protect communities. By vaccinating according to the recommended schedule, we help prevent outbreaks and protect individuals who cannot be immunized, such as infants too young for certain vaccines or those with certain medical conditions.

Our Policy Highlights:

• Recommended Schedule: We follow the immunization schedule endorsed by the AAP and ACIP because it has been carefully developed to provide the best protection at the most appropriate times.
• Evidence-Based Approach: Our recommendations are grounded in the latest medical research and data, reflecting a strong consensus among pediatric and public health experts.
• Transparent Communication: We are always available to discuss any questions or concerns about vaccines and are committed to providing clear, respectful information about the benefits and potential risks.

We understand that deciding how to protect your child’s health is one of the most important decisions you’ll make. By following this policy, we aim to ensure that every child in our care has the opportunity to grow up healthy, safe, and protected against preventable diseases.